Refund policy

RETURN POLICY GUIDELINES

ALL RETURNED ITEMS MUST BE UNUSED AND IN NEW CONDITION WITH ORIGINAL PACKAGING. Products and merchandise must be in store-bought condition in order to be returned or exchanged. Our merchandise has been inspected before shipping, and our packages are carefully checked before leaving our facility

Joker Skateboard Company must receive returns within 30 days of the customer receipt date. Refunds will not be authorized after 30 days. All orders shipped with free freight discount and returned for refund will be charged the original shipping fees. All refused packages will be refunded in full, less shipping charges.

RETURN DETAILS

• Once we receive the return we will credit your account. Please allow 7-10 days for a credit to post to your account.
• Refunds on returned items will be issued in the same payment form and same account as tendered at the time of purchase.
• In the case that the return of an item results in an order total dropping below a promotional discount threshold, we will reduce the refund amount by the amount of the original discount.
• We will refuse items returned in unsalable condition, and we WILL NOT pay to ship it back to you.
• All returns are subject to a 10% restocking fee unless the item is deemed defective, damaged, or received in error.
• Shipping and handling fees are nonrefundable.